• I need a different quantity than listed, how do I order that?

    We’re happy to work with any quantity needed. Just send us an email at info@candidatepins.com and we’ll send you a personal purchase link for what you need.

  • Will I receive a digital proof to review before my order starts?

    We will send a proof when requested.

  • How quickly will I receive my order?

    We do our best to get your order to you as quickly a possible. Most orders will be ready to ship in 2-3 days and all orders are shipped via USPS Priority mail (1-3 days estimated delivery). If you are under a time crunch, send us an email and we can discuss your options, including upgraded shipping.

  • I've got my own design. How do I send my design to you?

    Just email your design to info@candidatepins.com and reference your name and order number. We’ll receive it and get your order started!

    Right click on link and click “Save link as…” :

    -PNG Templates: 1.25 inch, 2.25 inch, 3 inch

    -PSD Templates: 1.25 inch, 2.25 inch, 3 inch

    Canva Template for 2.25” and 3” buttons.

  • I'm going with one of your designs - how do I give you the information that I need on my button?

    At checkout there will be a form that you can fill out with the information needed for your order.

    You can also email us at info@candidatepins.com with the information. Please reference your name and order number.

  • I gave you the incorrect information for my order, how do I revise it?

    It is important to us to get your order to you as soon as possible, so your order is started very quickly. If you need to revise the information you originally sent to us, send us an email and we will help you out. Depending on where we are in the process of preparing your buttons, there may be a small fee to change your order.

  • What is your cancellation and refund policies?

    We understand that sometimes plans change, however cancellation availability will depend on what you have ordered and how far along we are in the process of getting it ready for you. Custom buttons can be cancelled up until they have been printed (typically 24 hours). Non-custom buttons can be cancelled until they are shipped.

    After your order is processed and shipped, we will refund if we’ve made an error on your order, otherwise all sales that have been shipped are final.

  • Tips regarding designs:

    Your designs should be in .psd .png, .jpg, or .pdf file formats and be at least 300 dpi and 4 inches across. If you have a different format, send it to us and we’ll be happy to see if it will work.

    As long as your design background extends out at least 1/2 inch all the way around your main design, we can center and resize for optimal fit.

    If you have any question, please feel fee to email us and we can review your design.

    If you do not have a program to use, some of our favorite free programs are Canva.com (online), Photopea.com (online), and getpaint.net (download).